Arc

Support

Arc is a private diary that becomes your biographer. If something isn't working, or you just have a question, we'd genuinely like to hear from you — we're a small team and we read every message.

Email us

support@1984family.com

We aim to reply within 1–2 business days.


Common questions

Getting started

Capturing your story is always free. Write, speak, or record a video whenever you like — it takes seconds. As you add entries over days and weeks, Arc composes reflections, notices the moments that shaped you, and paints an illustrated picture of each day, all in your own words.

Signing in

Arc uses passwordless sign-in. Enter your email and we'll send a one-time code, or tap Sign in with Apple. If your code doesn't arrive within a minute, check your spam folder, make sure the email address is correct, and request a new one. Still stuck? Email us and we'll help.

Subscriptions & billing

Your privacy & data

Your entries are yours and private — Arc has no social feed and no audience. We use no analytics, ads, or trackers. For the full details, see our Privacy Policy.

Deleting your account

You can permanently delete your account and all of its data — entries, recordings, transcripts, generated media, and derived insights — from inside the app under Profile → Delete account. Deletion is immediate and irreversible. You can also request deletion by emailing us.

Something not working?

Tell us what happened — the screen you were on, what you expected, and what you saw — and we'll get it sorted. Email support@1984family.com.